AbacusRx

Workflow & Queue (integrated)

Improve patient safety and pharmacy resource utilization. Eliminate dispensing errors by verifying prescriptions during the filling process to assure that the drug product identified on the label is the drug product that is being dispensed. The dispensing process includes order entry, pharmacist verification, labeling/ packaging, quality assurance with NDC bar code verification and drug images, and delivery with bar code tote checking. Orders that require additional attention can be pushed to the error resolution queue to avoid delay.

Our Workflow technology with document scanning, barcode technologies, pill imaging, prescription verification, electronic signature capture and interfaces to IVR, robotic dispensing machines and Bin management, you can take on large dispensing volumes while maintaining accuracy and efficiency and tracking prescriptions anywhere in the workflow.

Queue

§ The Refill Queue manages refill requests, prior authorizations was well as displaying the status. Requests can be receive automatically through an interactive voice response system (IVR), reducing time spent on the telephone or via the Internet.

§ For prescriptions that have expired or have no refills remaining, a fax, or electronic request can be sent automatically to physicians requesting a new prescription or additional refills.

§ From their workstations, each tech or pharmacist can view the list of prescriptions in the queue by different criteria, such as those waiting to be delivered, mailed, picked up at certain times, and those waiting for refill authorization, etc.

§ For each RX entered into the Queue, there is a note field that can be used to record special services or requests by the patient, such as requests for delivery of OTC items or reminders for the tech to call the patient when an order has been filled.

Bin management and Quality Control

§ A quality control feature can be enabled for after each prescription is filled, that will require to scan the stock bottle NDC and the prescription label barcode, you can verify that the prescription has been filled with the correct drug. You can also perform a complete DUR for the patient and review any potential drug interactions or drug allergies in the same screen.

§ During quality assurance (if configured) pill imaging feature will display a color picture of the tablet or capsule with its imprints so you can verify that the correct drug was dispensed before a prescription is scanned out and given to the patient.

§ Reports can be generated to identify prescriptions still remaining in the Will-Call bin so you can call your patients or reverse the prescriptions and return the drugs to stock.

1. Patient information verification.

Prioritize customers by level of urgency.

2. Order queuing (order entry & scanning).

Prescription imaging, filling, and checking stations increase throughput by streamlining the filling process into separate tasks.

3. Billing.

Integration with dispensing automation optimizes pharmacy filling efficiencies.
Streamline maintenance and inventory tracking with color coded inventory tools and user alerts.

4. Rx label generation.

5. Filling.

Assists with user accountability and tracks prescriptions through the entire filling process.

6. Verification.

Improves safety and accuracy with an electronic prescription copy, pill image, filling, and other necessary information on an easy to use system.

7. Order Pickup and Delivery.

Automatic grouping of orders reduces medication errors and ensures completion of the prescription filling process.